Contact

By email: Our amazing team will endeavour to reply to your emails within 48hrs (Monday-Thursday 9am-4pm - excluding Bank Holidays) except during annual sales time when it takes us a little longer!). 

If your mail is urgent or you need to cancel your order use our email form below and choose URGENT HELP NEEDED in the subject line. 

Live Chat - on the site is available between 10.30am - 2pm Monday to Thursday (excluding Bank Holidays). If you don't get an immediate response, leave a message (a little like leaving a voicemail) and we'll get back to you as soon as we can. 

By telephone: Live chat and email are preferred as we're a small team, but if you need to talk to someone in person, call Jo on 07308 130406. Please be aware that this number will only be answered between 9.30am and 3pm Monday-Thursday (excluding Bank Holidays) . 

Cheeky Pants

Units D9 & 10

Eastside Business Park

Newhaven

BN9 0FB

Jo & Kirstin and the whole amazing team at Cheeky HQ

EU Responsible Person Contact

Our EU Responsible Person information is as follows:

Complizon OÜ, 

Sepapaja tn 6,

Tallinn,

15551,

Estonia. +3727123712, 

eu@complizon.com

When will I receive my order?
We have an awesome team in the warehouse hand picking and packing your orders - no bots at Cheeky HQ! Orders are generally dispatched within 2 working days ad it can then take Royal Mail 2-3 days to deliver from when they are dispatched. If you are chasing an order that you placed more than 5 days ago (that doesn’t contain any items on pre-order) please check your spam or junk folder for a dispatch email. All our delivery updates can be found on our website. 

How do preorders work?
We will hold the entire order until the pre-ordered item is in stock.

Can I amend or add to my order or pre-order?
Can you send out the items in stock now with the pre-order items to follow? Due to high volumes, we can't amend any orders or pre-orders which have already been placed.

Has the discount been applied?
We love to surprise our customers by running different offers and discounts each month. Only one offer/discount code can be used per order and discount codes are only valid on FULL PRICE ITEMS. Discount codes are not valid on Gift vouchers or Pants Subscriptions

If you add a discount code, it may override a free product/multibuy offer/discount as only one offer can be used. You can remove the free items by clicking on the dustbin icon next to them or remove the discount code by clicking on the dustbin icon next to the total.

I have signed up/referred a friend Why haven't I received my discount code after signing up/referring a friend?
Do check your spam or junk folder for the email with the code. If you haven't received it, get in touch with us and we can take a look for you.

Why hasn't my order been completed?
If you are having issues completing your order, please check your email or junk folder for a confirmation email as it is likely that the order and payment have gone through. If you still encounter issues, drop us an email and we can take a look for you. The website is extremely busy so may be running a little slower than usual.